Aftermarket Sales & Support
The Microfluidics Customer Care team is the starting point for customer inquiries. These individuals help with troubleshooting and parts supply. If you have an issue that requires more technical support than the Customer Care team can provide, your call is forwarded to our field service engineers who are professionally trained to diagnose and resolve problems. If it is determined that on-site visit is required, a field service engineer will visit your facility to repair your machine — correctly and quickly.
Startup and Maintenance Training
Are you interested in creating your own on-site experts? Talk to us about hosting a customized one- to three-day training session. You can even videotape our engineers during the training session so you’ll have our expertise for future reference or in the event of personnel changes.
Process Optimization Assistance
Microfluidics provides more than the reliable, proven field service that keeps your equipment performing at its peak levels. Our application and material scientists are ready to assist you with process optimization by providing:
- Access to a cutting-edge lab staffed with experienced application and process engineers as well as top-of-the-line analysis equipment
- Process intensification to improve your production efficiency
- Changes in formulations, vendors, ingredients or personnel without causing quality issues
Site Acceptance Testing/Startup Assistance
We offer full on-site startup assistance for purchased and rental machines so you can get your Microfluidizer® up and running. This service includes machine setup, standard IQ/OQ (Installation Qualification/Operational Qualification) performance qualifications, and site acceptance testing to aid in the validation of your process.